Frequently Asked Question
General Services
We provide complete travel solutions including flights, hotels, land arrangements, guided tours,
cruises, and visa assistance.
Yes, we design itineraries based on your budget, interests, and pace. Group tours often provide
better savings.
No, we operate as a fully digital travel agency.
Booking & Payments
Request a free quote through our website, Facebook, or WhatsApp.
We may charge a small consultation fee, often waived for larger group packages.
• Local: Bank transfer, GCash
• International: Wise, PayPal
Yes, with a required deposit.
An initial deposit is required at booking, with the balance due 60 days before departure. If your
booking date is less than 60 days before your travel or tour date, full payment is required at the time
of booking.
Travel Requirements
A valid passport (minimum 6 months validity), visas (if required), and travel insurance.
Yes, we guide you through applications, documentation, and timelines.
Digital documents are emailed 30–45 days before departure or upon full payment.
Changes & Support
Policies vary by airline, hotel, or supplier. Terms are explained during booking.
Yes, subject to availability. Airlines or hotels may charge rebooking fees.
We provide emergency support to assist with rebooking and resolving disruptions.
On-Trip Logistics
Yes, please inform us during planning so we can coordinate with partners.
Transfers depend on the package but can be added upon request.
Flights
Yes, we handle both.
We assist with rebooking if flights are cancelled or delayed.
Allowances vary by airline and fare class; we’ll provide details at booking.
Tours
Both. We have pre-arranged group packages and customized private itineraries.
Accommodation, some meals, guided sightseeing, and local transport.
We advise based on weather, local events, and cost-effectiveness for your chosen destination.
Land Arrangements
Hotels, transfers, car rentals, and excursions (excluding airfare).
Generally non-refundable once confirmed, except in cases of natural calamities or government
mandates.
Visa Assistance
We help prepare documents, guide applications, and advise on processing times.
Passport (valid 6+ months), application forms, photos, and proof of financial capacity.
No. Approval is at the discretion of the embassy or consulate.
Cruises
Cabin, most meals, and onboard entertainment. Mandatory extras like port fees and charges
(including dockage, wharfage, customs, and inspection fees), government and travel taxes which
vary by country and itinerary, and pre‑departure fees like terminal service charges, luggage
handling, and embarkation costs are expected. Optional expenses can also apply, such as
specialty dining, alcoholic beverages, shore excursions, Wi‑Fi or internet packages, and etc.
Yes, especially for international cruises.
We recommend mid-ship cabins and bringing medication.
Travel Insurance
It protects against cancellations, medical emergencies, delays, and lost luggage. For international
travel, insurance is mandatory.
Many policies now include limited pandemic-related coverage. Always check specific terms.
At least 48 hours before departure to access full benefits.